As the premier destination for sports and entertainment, Hollywood Park and SoFi Stadium are dedicated to providing the highest quality of accessible services for all patrons. We welcome Guests of all abilities to utilize our services.
Accessible Assistance
For assistance while on-site during an event, you may text (424) 541-9222 with a brief description of the assistance needed or visit a Guest Services Center. This service is only available on event days during the hours of operation. On non-event days, you can call 424-541-9100 between the hours of 11:00 am - 4:00 pm or email guestservices@hollywoodparkca.com
Accessible Ticket Purchase Assistance
SoFi Stadium provides wheelchair and companion seating with enhanced sight lines on every level of the stadium and at all price points. For most events, accessible seating options can be purchased directly through Ticketmaster.com by toggling the “show accessible tickets” button under the filter tool. A person with a disability or a third party buying on his/her/their behalf can purchase as many tickets as allowed within the event ticket limit.
We have a very limited number of accessible seats available on the day of the game or event so please purchase accessible seating when you order tickets. All tickets for accessible seating are subject to availability and are on a first-come, first-serve basis.
Note: Season ticket sales for SoFi Stadium accessible seating areas go on sale at the same time as season ticket sales for customers without disabilities and in a manner which affords full and equal accessibility to wheelchair users and their companions. Guests requiring accessible seating and their companions shall be afforded a choice of seating locations dispersed from among all the wheelchair/companion stadium locations.
Accessible Companion Seating Tickets
A person with a disability or a third party buying on his/her/their behalf can purchase as many tickets as allowed within the event ticket limit. Only one (1) seat must be immediately adjacent to the wheelchair space. If additional companion seats are not available in an adjacent manner, they will be in a nearby location.
Accessible and Companion Seating Relocations
Guests with valid tickets for events at SoFi Stadium may visit any Guest Services Center to inquire about an accessibility relocation seat. Please be advised that such exchanges and relocations are very limited and subject to seat availability. Accessible relocations are accommodated on a first-come, first-serve basis with a maximum of (1) accessible ticket and (1) companion ticket.
We are unable to relocate accessible guests in advance of the event. You must be relocated to any available seats by Guest Services as these seats are also sold online to our Accessibility guests and may be occupied.
Please note: SoFi Stadium reserves the right to take appropriate action including, but not limited to, relocation, ejection, and season ticket revocation for wheelchair/companion ticket fraud. Wheelchair and companion ticket fraud includes, but is not limited to, misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating.
Accessible Device Storage
If needed, you can store your mobility device with any Guest Services Center located throughout the stadium. Our teammates will store your device safely and hold it until you are ready to retrieve it after the event.
Accessible Parking
Accessible parking is available for each event at SoFi Stadium. For all questions relating to accessible parking, please email parking@hollywoodparkca.com.
Access to SoFi Stadium’s licensed ADA parking spaces is restricted to patrons with a valid state issued ADA parking placard or license plate.
SoFi Stadium’s licensed ADA parking spaces are available in every parking zone for all SoFi Stadium Events including concerts and NFL Games.
Entries 1, 2, 3, 4, 5 and 12
Brown Zone parking will be the closest available parking zone
Entries 5 or 6
Green Zone parking will be the closest available parking zone
Entries 10, 11 and 12
Orange Zone parking will be the closest available parking zone
Entry 9
Purple Zone will be the closest available parking zone
Entries 7 and 8
Blue Zone will be the closest available parking zone
Upon arrival on event day, inform the attendant you require close parking and they will do their best to accommodate you, subject to availability. In order to ensure you can park as close as possible we recommend arriving when parking gates open.
Please note: SoFi Stadium honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space.
NFL GAMES
Private Auto ADA Drop Off
Drivers MUST access the site via Northbound Prairie Ave. turning eastbound onto Arbor Vitae St., at the intersection of Arbor Vitae St. and District Dr. drivers will be permitted to turn left onto District Dr. and drop off on District Dr. between Champions Way and Touchdown Dr.
After dropping off drivers will be permitted to exit via a left turn onto westbound Touchdown Dr. and exit the property onto northbound Prairie Ave.
Private Auto ADA Pick Up
In order to access the site for pickup, drivers MUST access via La Brea Ave. northbound or southbound, from La Brea Ave. drivers will turn eastbound onto Arbor Vitae St., once at the intersection with Prairie Ave. drivers will turn onto Southbound Prairie Ave. and will turn left onto Victory St. and then a left onto District Dr.
Drivers will be permitted to stage between Champions Way and Touchdown Dr. Should there be inventory available drivers will be permitted to stage in Green Zone Lot A or Green Zone Lot B for their pickup.
Drivers MUST arrive by the end of the 3rd quarter. If they attempt to access after the start of the 4th quarter they will NOT be allowed access, and will have to pick up on Pincay Dr. and Kareem Ct.
SOFI STADIUM CONCERTS
Private Auto ADA Drop Off
Drivers MUST access the site via Northbound Prairie Ave. turning eastbound onto Arbor Vitae St., at the intersection of Arbor Vitae St. and District Dr. drivers will be permitted to turn left onto District Dr. and drop off on District Dr. between Champions Way and Touchdown Dr.
After dropping off drivers will be permitted to exit via a left turn onto westbound Touchdown Dr. and exit the property onto northbound Prairie Ave.
Private Auto ADA Pickup
In order to access the site for pickup, drivers MUST access via La Brea Ave. northbound or southbound, from La Brea Ave. drivers will turn eastbound onto Arbor Vitae St., once at the intersection with Prairie Ave. drivers will turn onto Southbound Prairie Ave. and will turn left onto Victory St. and then a left onto District Dr.
Drivers will be permitted to stage between Champions Way and Touchdown Dr. Should there be inventory available drivers will be permitted to stage in Green Zone Lot A or Green Zone Lot B for their pickup.
Drivers MUST arrive 1 hour and 30 minutes after the show start time. If they attempt to access after that time frame they will NOT be allowed access, and will have to pick up on Pincay Dr. and Kareem Ct.
Assistive Listening Devices
SoFi Stadium offers an advanced assistive listening system (ALS) for use at all ticketed events. Please visit a Guest Services Center throughout the Stadium.
Please note: There is no cost to rent an ALD, however, a driver’s license or another valid form of identification will be required as a deposit.
Captioning
Open captioning can be viewed on lower digital ribbon boards located in each corner of SoFi Stadium.
Open captioning is available during NFL games only and can be viewed on each lower corner display ribbon in the stadium. Closed Captioning on your smart mobile device is available via scanning a QR code at Guest Service Centers.
Elevators/Escalators
The location and number of elevators in service may vary per event.
Rams/Chargers: The 4 (four) service elevators located in the Northwest, Northeast, Southeast and Southwest are designated as priority use for Guests with limited mobility. However, all elevators may be used by limited mobility Guests.
Please note: Usage is restricted to the guest with a disability and three (3) companions, however, SoFi Stadium reserves the right to limit usage to the guest with a disability and one (1) companion at peak times (45 minutes prior to event start or post-event) to improve ride efficiency).
Entries
Each entry offers an accessible path. During NFL games, General admission Guests will enter from the North or South depending on their seating location. VIP or Premium Guests will enter from any Entry and will be directed to the closest entrance for their seat location. For all other events, each entry offers an accessible path.
First Aid
Guests in need of first aid assistance should immediately contact the nearest Guest Experience Representative or Guest Services Center. EMT’s are available on site to respond to medical emergencies.
Guest Services Centers
Guest Services Centers are located throughout the concourses at the stadium. These locations offer assistance with wayfinding, accessibility seat relocations, renting assistive listening devices and sensory bags, sensory room use, and assisting with any inquiries.
Interpreter Services
American Sign Language interpreting services are available for concerts upon request. Please reach out to the Guest Experience Team by emailing guestservices@hollywoodparkca.com at least 2 weeks in advance once you have purchased tickets to the concert.
Restrooms
All restrooms are accessible for any Guest. Family restrooms are also provided for Guests on every level.
Sensory rooms and toolkits
SoFi Stadium has two (2) sensory rooms located on Level 3 Northeast and Level 2 Southwest. Sensory rooms are available on a first-come, first-serve basis in 15-minute increments. Please visit a Guest Services Center for more information.
Sensory kits with noise reducing headphones and other sensory items are available at Guest Services Centers throughout the stadium.
Please note: There is no cost to rent a sensory kit, however, a driver’s license or another valid form of identification will be required as a deposit.
Service Animals
SoFi Stadium welcomes service animals (dogs or mini-horses) assisting guests with disabilities to the stadium. We encourage guests requiring service animals to contact us as early as possible for potential seating relocation purposes. Contact guest services at guestservices@hollywoodparkca.com for more information.
Wheelchair Assistance
Mobility Ambassadors can arrange for a wheelchair escort from the entries to your seats. While all entries are accessible and you can request a wheelchair from any team member, there are accessibility podiums with waiting chairs located inside Entry 4, 8, and 10. Please note that our ambassadors are not able to bring wheelchairs out to the parking lots. We are also unable to loan out wheelchairs during the event. Our mobility ambassadors can arrange for a return trip back to the entrance from your seats at the conclusion of the event. Our elevators and escalators reach every single level of the stadium.
Wheelchair Lifts
• One (1) lift is located on the West side of the building and allows access between event level (Level 1) to the field club ADA pad on executive level (Level 2).
• A second lift located on the East side also allows access between event level (Level 1) to the field club ADA pad on executive level (Level 2).
• A third lift is located south and gives access between the event level (Level 1) to the super general admission ADA pad located on the executive level (Level 2).
For additional assistance please contact us by emailing guestservices@hollywoodparkca.com or calling 424-541-9100
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